There are varying steps that you can do to get access to your system. I can not cover all of the ways that your osCommerce site may be step, so if these methods to unlock your site do not work for you, contact us and I can help you. It will cost you $100. First check to see if the version of osCommerce that you are using has a “Forgotten Password” link on the Administrator’s login screen. If it does you are in luck, select that link and put in your login name (your email address) and press “confirm”. A new password will be sent to the given email account.
Some sites are protected by a pop-up dialog that asks you for a username and password. These sites are beyond the scope of this FAQ. There too many possible filenames that contain the password for the site. Please contact us. You can check out the other possible actions at the bottom of this article.
if you don’t have that link on your osCommerce site, you will need access to the osCommerce database. These solutions are provided at your risk, if you need help contact us.
Now that you have a new password hash, you need to edit the record for your login, copy and paste the new password hash into your admin_password field, then save the record. Violà, you would notw be able to login to your site, using the password that you generated here.
If these suggestions do not help you, here are few other options you might try:
- Contact your hosting provider and see if they can reset your password.
- If you have a backup of the site, restore to your backup, be aware that you may loose some of your order data.